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was the drive ever formatted after you bought the dell? if so, not even worth trying. but, if you can remote in, then is there a way you can get into explorer and get into the file... should be like c:\dell\utilities\dsr or something. and the file you are looking for is boot_dsr.exe
i cant check on my dell, cause well, my drive is completely formatted already, sorry that i couldnt help more.
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